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Customer Service Representative - Contact Center | Cracow

  • Telecommunication, Call Centre, Customer Service Jobs

Description

  • Managing customers’ business needs over the phone
  • Processing customers’ requests and updating data in the computer systems
  • Receiving and responding to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions (by using our knowledge management resources)
  • Helping with the implementation of our Sales and Marketing Plan
  • Generating innovative ideas and solutions that will improve customers satisfaction
  • Contributing to projects in various departments outside of regular responsibilities
  • Assisting other team members to leverage and develop their capabilities

Responsibilities

  • Enthusiastic, communicative people that are willing to support our customers
  • With excellent knowledge of German and English
  • Knowledge of additional European language is a must
  • Not afraid of facing new challenges or opportunities
  • With an enthusiastic approach to teamwork and focus on internal and external customers
  • Knowledge of MS Office applications, especially Excel and PowerPoint is needed
  • First working experience would be an asset for us

Hard Skills

  • Microsoft Office
  • Customer relations
  • Advanced Excel Skills (queries, pivot tables, formulas, macros)
  • Opportunity analysis
  • Cross-functional collaboration

Soft Skills

  • Communication
  • Team player
  • Enthusiastic
Amway Europe
  • Main info
  • Language German, English
  • Experience level Entry Level
  • Job type Full Time
  • Salary negotiable
  • CountryPoland
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We offer

  • Online recruitment process
  • International and multilingual team environment
  • Relocation package for candidates outside Poland
  • Private medical care in LuxMed Group
  • MyBenefit Cafeteria Platform (with Multisport card available)
  • Group Life Insurance after probation period
  • Language courses co-financed by us
  • Employee discount for high-quality Amway products
  • Various portfolio of internal&external training (1-month induction training, access to the e-learning platform, professional certifications
  • Possibility of growth inside of the organization
  • Company events and office initiatives
  • A family atmosphere with no formal dress-code
  • Home-like office in the heart of Krakow (High 5ive, Pawia street)